Can I change the shipping address on an order I already placed?Updated 7 hours ago

Because our warehouse team moves quickly to get your gear packed and out the door, our ability to modify the shipping address depends entirely on how much needs to be changed and whether your order has started fulfillment.

1. Minor Address Corrections (Street Name, Apt/Unit #)

If you made a typo on the street name or forgot an apartment/suite number, we can usually update this for you as long as the order has not been fulfilled.

• What qualifies as a minor update:

  • Correcting a typo in the street name (e.g., Main St. instead of Maine St.)

  • Adding or editing an Apartment, Suite, or Unit number

  • Adding delivery instructions or gate codes

• What to do: Contact our support team immediately with your Order Number and the complete, corrected street address.

2. Major Address Changes (City, State, or ZIP Code)

Due to automated tax calculation laws and carrier routing, we cannot change the city, state, or ZIP code on an existing order. Different geographic jurisdictions carry different local sales tax rates, which prevents us from simply swapping the address on an already-processed payment.

• How to handle a major address change:

  1. Act fast: Check if your order is still unfulfilled.

  2. Cancel the order: Request an immediate cancellation of the unfulfilled order through our CX team ([email protected])

  3. Place a new order: Once the cancellation is confirmed, place a new order on our website with the correct shipping address so that taxes and carrier rates are calculated accurately.

What if my order has already shipped?

Once an order has been fulfilled and handed off to the carrier, we cannot cancel, recall, or alter the delivery address from our facility.

• Carrier Self-Service: Your best option is to copy your tracking number and use the carrier’s package management portal (e.g., UPS My Choice, FedEx Delivery Manager, or USPS Delivery Instructions) to request a package redirect or hold for pickup at a local facility.

• Returned to Sender: If the carrier is completely unable to deliver the package and returns it to our warehouse in Round Rock, Texas, our team will process the return and issue a refund to your original payment method once it is inspected.

Have an Active Subscription?

Updating an address on a one-time order does not automatically update future recurring subscription orders. To ensure your upcoming club deliveries arrive at your new doorstep:

1. Log into your BPN Account Portal.

2. Navigate to Manage Subscriptions.

3. Update your Shipping Address under your subscription settings prior to your next renewal date.

Need immediate assistance?

If your order was placed recently and needs a minor correction or immediate cancellation, reach out to our team right away via live chat or by emailing [email protected] with your Order # in the subject line.